***Bare in mind requesting an exception does not guarantee approval***


DEFINITION OF A PRICING EXCEPTION: Any and all pricing that is outside of the published standard price structure. 

  • ***This includes Monthly, such as waiving surcharges for 12 months, as well as "custom" SETUPS. 

  • ***Increased Setups: Not just reduced price exceptions but asking for increased setups is an exception as well (which must be justified to me as I/we are not in the business of charging clients more just because we can.

  • ***OFFICES: Management has little to no room to do exceptions on these. We can do a couple things if they are getting 20 agents or above, but it will be case by case so you need to ask what options are available based on the number of child sites.


SETUPS & BILLING: Do not even ask for a pricing exception if you are not getting setups. Additionally setups are to be collected and charged at the time of purchase regardless of the pricing exception.

  • EXAMPLE: Delayed billing for 2 weeks - Setups go in today, but the monthly will be delayed 2 weeks. No delaying all/setup charges.


SPECIAL REQUESTS ON ACCOUNT SETUP: iHOUSEweb is not a custom website shop and thus our setups and monthly pricing reflects our specific model.  As a result we follow a specific “production line” approach to building websites in mass as outlined in the setups packages and website buildout process.  Any desired work outside of the standard buildout must be sent in writing and receive written approval from upper management prior to submitting the sale.


HOW TO REQUEST AN EXCEPTION: All exception requests must be emailed to sales@ihouseweb.com and include the name of the individual that the account will be signed up under in the subject line. 

  • ***Chat Requests: If you have the person on the phone and you need to ask for the exception over chat, that is fine, however if you do receive approval for the pricing exception, you must still send the written request for tracking purposes. 

  • ***Do Not Chat/Request other managers ie. Paul, Henry etc... for pricing exceptions as Scott Moneybrake, is the only one who may authorize pricing exceptions as only he knows what the current acceptable exceptions allowed are which change from time to time based on company goals and cost of the sale - all of which Scott, and only Scott, is on the hook for.

  • ***You must wait for approval from Scott: I will respond as soon as possible, but you may not sign up an account without prior written approval. If Scott is not available to respond you will have to wait. Sorry, but that is the price of selling outside of standard pricing. Any accounts signed up without my written approval will result in disciplinary action dependent on the severity and number of offenses.

    • Including, but not limited to: denial of exception request - requiring WMC to call back to the customer to correct, loss of pricing exception privileges and in extreme cases termination of employment. 

    • We are to treat our prospects and clients with the utmost of respect and integrity. They deserve it first and foremost and selling with a lack of integrity is incredibly damaging to our reputation as a business making all of our jobs more difficult.

Management will ensure pricing exceptions were quoted and outlined to the customer in crystal clear detail. Failure to follow pricing exception guidelines will result in loss of pricing exception privileges.